When is the draw for a Competition?
The competition draw date and time is stated on the entry page for each competition. Each draw is guaranteed to take place at the specified time regardless of how many tickets are sold.
Why is my order ‘Cancelled’?
Your order will show as cancelled if you did not complete the payment, or if your payment failed. Orders are automatically cancelled after 10 minutes if we do not receive a successful payment.
What is my draw number?
There are 3 ways in which you can find your ticket number for a draw.
1. When you enter a competition your ticket numbers can be found on the confirmation page.
2. On the confirmation email sent to the email address assigned to your account.
3. Log into your account, go to ‘Dashboard’, select ‘Current’ or ‘Past’ and click on ‘View ticket numbers’ to see your ticket numbers.
How is the winner chosen?
Traditional draws:
Every one of our traditional draws can be watched live via our Facebook and Youtube page for everyone to see. We use a random number generator to determine the winner. We prove we are live by reading out comments and answering customer queries as we go.
Automated draws:
Our automated draws are similar to traditional draws, but without a live draw. We use PHP code to randomly generate a winning number at the time of the draw.